Description
Switchvox and Subscriptions
Continued Support and Ease of Mind
Switchvox Platinum Subscriptions include software-maintenance and technical support, so you can keep Switchvox up-to-date with the latest features and functionality, and talk with our knowledgeable and professional technical support staff if you ever have any questions. When you purchase a Switchvox Registration Code for the first time, you also purchase a Switchvox User for each phone you need.
Details
When you initially activate your Switchvox Registration Code and Switchvox Users with Subscriptions, that process:
- Sets the dates for your Subscriptions service-year. Subscription service is active for one year from the date of activation (not to exceed 90 days from the date of shipment/delivery by Digium to a customer, distributor, reseller, end user or OEM). To extend that service date for additional years, you can buy Renewal products.
- Sets the number of available phone-type extensions, to a number equal to the quantity of Switchvox User products that you activated.
A Switchvox with active Subscriptions is entitled to:
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Technical Support
24×7 phone and online support, with 4-hour, Monday-Friday target-response times (Maximum of 5 after-hours incidents).
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Software Maintenance
Software maintenance provides updates to the Switchvox software, including bug fixes, minor point-code, major releases, and Digium-hosted features.
