Asterisk Voicemail Menu

Changing/setting voicemail greetings in asterisk, as well as FreePBX and other asterisk based solutions, can be done from the handset.
See your PBX administrator for the access code to access your voicemail (Common codes are *98, *97 )[2] In many systems, your phone may have a message button that is preconfigured to directly access your voicemail options. Some menu items may be disabled by your administrator.

  • 1 Read voicemail messages
    • 3 Advanced options
      • 1 Reply
      • 2 Call back(1)
      • 3 Envelope
      • 4 Outgoing call(1)
      • 5 Send Message (only available if sendvoicemail=yes in voicemail.conf)
    • 4 Play the previous message
    • 5 Repeat current message
    • 6 Play next message
    • 7 Delete current message
    • 8 Forward message to another mailbox
      • 1 Use Voicemail number (only available if usedirectory=yes in voicemail.conf)
      • 2 Use Voicemail Directory (only available if usedirectory=yes in voicemail.conf)
    • 9 Save message in a folder
      • 0 Save in new Messages
      • 1 Save in old Messages
      • 2 Save in Work Messages
      • 3 Save in Family Messages
      • 4 Save in Friends Messages
    • * Help; during msg playback: Rewind
    • # Exit; during msg playback: Skip forward
  • 2 Change folders
    • 0 Switch to new Messages
    • 1 Switch to old Messages
    • 2 Switch to Work Messages
    • 3 Switch to Family Messages
    • 4 Switch to Friends Messages
  • 3 Advanced Options
    • 5 Send Message (only available if sendvoicemail=yes in voicemail.conf)
      • 1 Use Voicemail number (only available if usedirectory=yes in voicemail.conf)
      • 2 Use Voicemail Directory (only available if usedirectory=yes in voicemail.conf)
  • 0 Mailbox options
    • 1 Record your unavailable message
    • 2 Record your busy message
    • 3 Record your name
    • 4 Record your temporary message (new in Asterisk v1.2)
      • 1 Record your temporary message
      • 2 Erase your temporary message (going back to the standard message)
    • 5 Change your password
    • * Return to the main menu
  • * Help
  • # Exit

After recording a message (incoming message, busy/unavailable greeting, or name)

  • 1 – Accept
  • 2 – Review
  • 3 – Re-record
  • 0 – Reach operator(1) (not available when recording greetings/name)

(1) Prompts for these are only played if these options are enabled in voicemail.conf

(2) On FreePBX based systems *98 will prompt you for your user extension and pin number. *97 will provide direct access to the voicemail of the extension you are calling from.