With the Call Monitor feature, you can silently listen in on another extension’s current call. For example, if you define *92 as the Call Monitor feature code, dialing *92202 will listen in on 202’s call without either party knowing.
While monitoring a call you can switch to different modes, if you have permission, by pressing the corresponding digits on your phone:
• Press 5 for whisper mode. This mode allows you to talk to the extension you’re monitoring but does not let the other party hear you.
• Press 6 for barge mode. This mode allows both parties to hear you.
• Press 4 to return to the default monitor mode.
Choose a type of extension to add, and then put groups or extensions into the collections.You can do this two different ways.